Student Technology Services

As an Austin Community College (ACC) student you have access to different types of technologies to support your academic success. The Student Technology Services (STS) team is dedicated to ensuring that you have the resources and support necessary to be successful. STS is a centralized team within the Office of Academic Technology that focuses on:

  1. Facilitating access to technology devices and equipment for student use
  2. Providing support to students on using academic technologies

Student Access to Technology

STS makes available various types of technologies for check out to ensure that you have the necessary tools to succeed as an ACC student.

iPad Devices

iPads are distributed to students who do not have a computing device available to them for their coursework.

The following are included with an iPad check out:

  • iPad and case
  • Bluetooth keyboard
  • Charging brick
  • Charging cables for both the iPad and keyboard

Important: There are some limitations for taking exams when using an iPad.

  • Proctored tests administered by ProctorU or ACC Live Proctoring can not be taken on an iPad.
  • Tests secured by Respondus LockDown Browser or proctored through Respondus Monitor do work on an iPad.
  • Tests administered directly within Blackboard do work on an iPad.

Equipment Available for Check Out

  • Webcams
  • USB microphones
  • Calculators
  • Headsets
  • iPads
  • Laptops - at this time laptops are only available for students enrolled in CAD and Game Design courses and must be pre-approved by the department before requesting. Note: If you’re a student in a CAD or Game Design course, please contact your instructor to start the process for requesting a laptop.

Duration of Check Outs

Devices may be checked out for the duration of an academic semester. All devices are expected to be returned during the week following the conclusion of the semester. Extensions may be requested by emailing ashley.jacobs@austincc.edu. Requests for an extension will be evaluated on a case-by-case basis.

Communications Regarding Device Check Outs

Email notifications are sent to students for each checked out device. Communications are only sent to official ACC email addresses.

  • Confirmation when a device is checked out
  • Reminder that the device is approaching the due date (sent near the end of the semester)
  • Confirmation when a device is returned
  • Confirmation regarding device extension requests

Request Technology for Check Out

There may be a 24 hour delay in receiving approval of your request because your enrollment must be verified. Once you are approved for the device, you will receive an email confirmation via your ACC email. Submit the form below to request technology.

Student Technology Access Form

Academic Technology Support

ACC goes beyond just checking out devices. We also want to ensure you have the proper support to use those devices. Phone support and one-on-one training are provided.

Phone Support

To request phone support from one of our technology specialists, please contact the Student Help Desk at 512-223-INFO and select option 8.

One-on-One Training

We also want to ensure students have the skills they need to use the technology provided. One-on-one training and support is available (virtually) on the following academic technologies:

  • Blackboard
  • Microsoft Office (Word, Excel, PowerPoint)
  • Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Slides)
  • Respondus Lockdown Browser

To request a one-on-one training/support appointment, please click here.

Webinars and group trainings will be available starting in the Spring 2021 semester.