Assistance and Help


Working Remotely and Need Help?
To access TIPS dasboards and some other TIPS reports you need to be connected to the ACC Network.

Questions or problems accessing these reports?
FAQ: Frequently Asked Questions

(Click the plus signs below to expand a Topic and view the Questions or click here to expand all Topics and Answers click here to collapse all Topics and Answers )

click this plus sign image to expand accordion    Access

  1. How can I get access to TIPS? View Answer
  2. Do I need to request TIPS Access? View Answer
  3. I used to have access to TIPS but I am unable to access it now. View Answer
    There can be several reasons why you are no longer able to access TIPS:
    • Make sure you type in @eid at the end of your ACCeID.
      1. For example:- s1111111@eid
    • Make sure you use ACCeID credential when loging into TIPS. This is the same ID and password that you use for E-Time/Online services.
    • Make sure you are connected to ACC VPN if you are off campus.
    • If you are able to access the public reports and need access to the student level data, please submit the form below requesting Full Access - https://fs11.formsite.com/oiea/form17/index.html
  4. How do I get access to Student Level data? View Answer
    If you need access to the Student Level data, please submit the form below requesting Student Level access: https://fs11.formsite.com/oiea/form17/index.html
  5. I tried to log into TIPS, but it wouldn't let me? View Answer
  6. I have access to TIPS but when I am off campus and tried to log in from home I cannot get into TIPS. View Answer
    • Please make sure you are connected to ACC VPN, if you are off campus and make sure you have good internet connection.
    • If you don't have access to ACC VPN, you can access TIPS by using Citrix Receiver. Please contact ACC Technical Support Services (512-223-8324) to request Citrix Receiver and access to TIPS application via Citrix.
  7. Can I access TIPS through my mobile device? View Answer
    You can access TIPS website through your mobile device as long as you VPN to ACC network. Please note that the report viewing currently may not be optimal for mobile device.

click this plus sign image to expand accordion    Error

  1. I ran a report and I got a blank page. View Answer
    • Make sure you allow all the pop up windows from your browser.
    • Typically it shouldn't take more than 5 minutes for the report to generate with a good internet connection. Please give it some time for the report to generate.
    • If the problem persists, please contact Lokraj Adhikari at (512) 223-7602 or lokraj.adhikari@austincc.edu.
  2. I ran a report and I got "Parameter error - Stored Process not found". View Answer
    Make sure you are not logged in as Guest. To check, please complete the following steps:
    1. Access one of the public reports (for example: Student Profile Report - College Wide).
    2. On the top right corner, click "Log Off SAS Anonymous Web User".
    3. Log back in with your ACCeID (add @eid suffix) and your password.
    If the problem persists, please contact Lokraj Adhikari at 512.223.7602 or lokraj.adhikari@austincc.edu.

  3. It is taking very long to run the report. View Answer
    • Typically it shouldn't take more than 5 minutes for the report to generate with a good internet connection. Please give it some time for the report to generate.
    • If the problem persists, please contact Lokraj Adhikari at (512) 223-7602 or lokraj.adhikari@austincc.edu.
  4. I tried to output into Excel and it doesn't work. View Answer
    Make sure you allow all the pop up windows from your browser.

click this plus sign image to expand accordion    FERPA

  1. Can I use the data for other reports/presentations? View Answer
    The summary data (also described as aggregated data) may be used as long as no student can be personally identified. We recommend that data showing fewer than 5 students not be shared outside ACC due to the possibility that a student may be identified. Please refer to the FERPA guidelines for more information: https://www2.ed.gov/policy/gen/guid/fpco/ferpa/index.html

click this plus sign image to expand accordion    Data

  1. How do I find what I am looking for? View Answer
    • The reports are categorized by the different data type.
    • If you are unable to find the report that you are looking for, you can use the search icon by clicking on the magnifying glass located on the top right corner of the Reports page. Please see below for reference.

  2. The term for which I need data is not listed. View Answer
    Typically it takes 1-2 weeks (from the Census date) to update the Census day data on TIPS. And the End-of-Term data takes 4-6 weeks (after the semester end date) depending on when the grades were posted.
  3. I can't find the data that I want in TIPS. View Answer
    If you don't find the information you need in TIPS after navigating the reports using the search bar, you may consider submitting a data request. Please refer to the web page below for more information on our OIRA Data/Service Requests: http://www.austincc.edu/oiepub/services/requests.html.
  4. The Student Listings Report didn't produce the term that I selected. View Answer
    Make sure you wait for the page with the term/parameters selection to fully generate. Then you will see the "RUN" button located at the bottom left of the page. After you see the "RUN" button appear, you may make your term/parameters selection.

click this plus sign image to expand accordion    TIPS Training

  1. Where can I find training material on how to use TIPS? View Answer
    We are in the process of creating the manual to use TIPS.
    You can also register for OIRA: TIPS (The Information Portal System) online training on the ACC Professional Development Workshop Database.

  1. Home
  2. Help and Assistance
Questions or problems accessing these reports? Contact Lokraj Adhikari, 512-223-7602.