Help / FAQ's
Questions about math:
If you don't understand how to do a problem or you don't understand
what something means, you have several options, depending on how soon
you want an answer and how difficult your problem is.
- If you have a question about a homework problem or you don't quite
understand something, you could post a message on the message
boards. In order to give other people a chance to help you (and
get some class participation credit), I will generally not answer
these questions myself right away. Don't forget to do your part to
help by answering other people's questions that you know the answer
to. (If nobody answers your question, I will answer you, however.) I prefer that most math questions get asked here, since often other people have the same (or a similar) question and they can get the answer here.
- If you need more help than this, you could contact
a tutor (either in person or online). Stopping by one of ACC's
Learning Labs to talk with someone in person is often a great way
to get help.
- Of course, you can always contact me. I am available via email,
phone (you can make an appointment
for me to call you in the evenings or on weekends if necessary), or in my office
hours.
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Questions about the course (administrative
stuff):
First, check through my webpages to see if your question is already
answered. I have spent a lot of time working on these pages and
I have tried to anticipate common problems or questions. Please don't
just fire off an email to me just because you couldn't be bothered to
look first. This site is designed so that most things are (hopefully)
easy to find. (If I have forgotten something important, I will be more
than happy to fix that when I discover the problem.)
If you have questions about:
- Policies - This gives information about
grading policy, including how grades are computed (homework, quiz,
class participation requirments), late work, course requiremtns, withdrawal,
time requirements, and setting up and using the computer software,
among other things. This should be your first stop to look for most
things. You might even want to print these pages out at the beginning of the semester (go here for a printable version).
- Course announcements - Be SURE to check the Announcements section of Course Compass every 2 or 3 days. This is the way I communicate with the class as a whole.
- Getting Started - This is a good
checklist to follow at the beginning of the semester to be sure you
haven't forgotten to do anything (including the Orientation
Forms).
- Schedule - When are the tests? What
should I be working on this week? What are the other deadlines?
Of course, you can always contact me. I am available via email,
phone (you can make an appointment
for me to call you in the evenings or on weekends if necessary), or in my office
hours. Feel
free to contact me with questions that I have not covered in my website
(or that need further clarification or explanation).
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Questions about the software:
If your question is very general or about how to get started or how
to make good use of the software, the following might be of use:
- Getting started with Course Compass - How to sign in for the first time and set up your account/login/password (You won't actually be able to log in for the first time until I provide you with some additional information, which I will email to you once you have filled out Orientation Form 1 and registered for the course.)
- Working in MyMathLab - A pretty comprehensive tutorial that I have put together on using MyMathLab, as well as the Course Compass online gradebook and discussion boards.
- Entering ansewers, doing homework, and taking quizzes in MyMathLab - How to actually use the math part of MyMathLab to enter answers, do homework, take quizzes, etc.
- Of course, you can always contact me. I am available via email,
phone (you can make an appointment
for me to call you in the evenings or on weekends if necessary), or in my office
hours.
If you are having problems with your computer or getting the software
to install or run, please contact MyMathLabs tech support. Please understand that I cannot provide
you with technical support on the software or your computer. If you
can't get anywhere with the MyMathLabs Tech Support line, you
may email me and I might have an idea, but I can't promise you
this.
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Other questions:
Other questions?Of course, you can always contact me. I am available via email,
phone (you can make an appointment
for me to call you in the evenings or on weekends if necessary), or in my office
hours.
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