HealthSelect Health Plan

Confused About BCBS Emergency/Urgent Care?

When you have a medical emergence or urgent care need, do you know where to go?  With options including your doctors office, virtual visits, urgent care clinics, freestanding emergency rooms and hospital emergency room it has become a little confusing.  This chart helps explain the options and how to avoid costly mistakes when seeking emergency or urgent care.

Medical and Prescription Drug ID Cards

Separate ID cards for medical and prescription drug coverage will be mailed to every covered member, and their covered dependents, enrolled in HealthSelectSM of Texas and Consumer Directed HealthSelectSM.  Blue Cross and Blue Shield of Texas will mail medical ID cards; OptumRx will mail prescription drug ID cards. You should receive both ID cards within a month of enrollment.

ID cards will be mailed to the address ERS currently has on file.  If you do not receive new ID cards, please call:

  • Blue Cross and Blue Shield of Texas at (800) 252-8039, (TDD: 711)  for medical ID cards; or
  • OptumRx at (855) 828-9834, (TDD: 711) for prescription drug ID cards.

Be sure to let their doctors, hospitals and other providers know your medical insurance plan has changed. 

If you are looking for a software solution to storing plan information, try Apple Pay if you have an iPhone; Android Pay if you own an android, such as Samsung or HTC. Scan the pertinent health information and present the screen when checking in for your appointment.

New phone number for HealthSelect Prescription Drug Program

IMPORTANT: Beginning September 1, 2017, the HealthSelect Prescription Drug Program, administered by OptumRx, will have a new phone number. If you need more information or have questions about their prescription benefits, claims and other details in the new plan year, call OptumRx customer service toll-free at (855) 828-9834.

New secure member website for HealthSelect participants

Blue Cross and Blue Shield of Texas is the HealthSelect plan administrator.  You should register for a Blue Access for Members℠ online account.  To register:

  1. go to 
  2. at the top right of the homepage, click the Log In button.
  3. follow the directions in the drop-down menu.

Once registered, you will be able to log in from your phone, computer or tablet any time to:

  • order a replacement ID card or print a temporary card
  • check claims status
  • review Explanation of Benefits (EOB) statements
  • confirm employee and dependent coverage
  • find a doctor or hospital and get driving directions using Provider Finder®
  • use the Provider Finder tool to research and estimate costs for common health care services and treatments

If you need assistance, they can call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039, Monday–Friday 7 a.m. - 7 p.m. CT or Saturday 7 a.m.–3 p.m. CT.

BCBSTX Website & Call Center Now Open

Blue Cross and Blue Shield of Texas will become the new plan administrator for HealthSelectSM of Texas and Consumer Directed HealthSelectSM beginning September 1, 2017. You can find general information and answers to questions about the transition at  A BCBSTX Personal Health Assistant can answer questions and provide information, either by phone or live chat. To speak with a Personal Health Assistant, call (800) 252-8039 toll-free, Monday - Friday 7 a.m. - 7 p.m. CT or Saturday 7 a.m. - 3 p.m. CT. 

You can also find information and answers to your questions by visiting the HealthSelect transition page on the ERS website.

 HealthSelect Highlights