Student Technology Services

The Student Technology Services (STS) team is dedicated to ensuring that you have the resources and support necessary to be successful. STS is a centralized team within the Office of Academic Technology that focuses on facilitating access to technology devices and equipment for student use and providing support to students on using academic technologies.

  • Access to technology
      • Computer Centers

        Student Technology Services provides open computing spaces to students on 8 campuses. These facilities include technology including desktop computers, scanners, and more. In addition to the technology available for student use within the Computer Centers, the Computer Centers also provide technology that can be checked out by students to support their academic success at Austin Community College.

        For more information about the STS Computer Centers, visit the Computer Centers webpage.

        Technology for Check Out

        Student Technology Services provides technology that can be checked out by students, including:

        • Webcams
        • USB microphones
        • Calculators (both graphing and scientific)
        • Headsets (both USB and 3.5mm)
        • iPads
        • And more!

        For more information about technology that can be checked out to students and the process to request technology, visit the Computer Centers webpage. Specific information can be found under the "How to check out technology" heading.

  • Discounted software for student purchase/use
    • Austin Community College makes available a variety of software for students to purchase at a discounted rate or access for free.

      Google Workspace (formerly GSuite)

      Austin Community College uses Google Workspace as the official platform for email, calendaring, and other functionalities. With this in mind, students have free access to the Google suite of applications (Mail, Calendar, Google Docs, Google Sheets, Google Drive, etc).

      Students must claim their ACCMail account in order to have access to the Google Workspace.

      Adobe Creative Cloud

      All ACC students are eligible to purchase a semester-based Adobe Creative Cloud licenses at a substantial discount of $50 per semester. Students who are enrolled in a course that requires the use of Adobe Creative Cloud are eligible to purchase licenses for $10 per semester. Students must have claimed their official ACC email address before attempting to purchase Adobe at the discounted rate.

      For more information and to access Adobe licensing, visit the ACC Adobe website.

      Microsoft Office 365

      Current ACC students are eligible to install Microsoft Office 365 for free on personally-owned devices. Office 365 includes access to popular applications including Microsoft Word, Excel, and PowerPoint. Visit the Microsoft website for more information about what is included in Office 365.

      To claim your free copy of Microsoft Office 365 please follow the steps in this knowledge base article.

      OnTheHub (powered by Kivuto)

      OnTheHub offers a variety of discounted software to ACC students.

      To access OnTheHub, click this link to login with your ACC eID & password. Upon successful login, students can browse the software inventory or use the search box to find specific software.

      **This information is being provided as informational only. Austin Community College does not control the software availability or pricing.**

  • Internet access
    • Austin Community College does not have hotspots or other cellular devices available for student checkout. However, there are alternatives for accessing reliable internet.

      Campus Parking Lots

      IT Services has made available drive-up wifi for students to utilize in parking lots on several campuses. Information about campus availability and parking lot maps can be found on the COVID-19 Drive-up WiFi webpage.

      Emergency Broadband Benefit Program

      The Federal Communications Commission (FCC) began a new program on May 12, providing subsidized pricing for internet access to low-income households and those that have been affected by COVID-19.

      Information about the Emergency Broadband Benefit Program, including participating internet service providers (ISPs) and how to qualify/enroll in the program, can be found on the Emergency Broadband Benefit Program website.

      **This information is being provided as informational only. Austin Community College is not involved in enrolling or supporting those who are interested in participating in this program.**

  • Technology support
    • Student Technology Services wants to ensure you have the proper support to use those devices. Phone support and one-on-one training are provided.

      Request Support

      Student Technology Services provides technology-related support to students through phone, email, and live chat. Our hours of operation for technology support can be found on the side of this page.

      • To request phone support please contact the Student Help Desk at 512-223-4636 and select option 8.
      • To request live chat support, please use the link on the right side of this page.
      • To request email support, please initiate a request through this form.

      One-on-One Training

      In addition to technical support, Student Technology Services also wants to ensure students have the skills they need to use the technology provided. One-on-one training and support is available on the following academic technologies:

      • Blackboard
      • Microsoft Office (Word, Excel, PowerPoint)
      • Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Slides)
      • Respondus Lockdown Browser

      Both in-person and virtual one-on-one training is offered through the STS Computer Centers. Additional information regarding one-on-one training can be found on the Computer Centers webpage.

Frequently Asked Questions

    1. How to connect a bluetooth keyboard to your iPad
    2. How do you create an Apple ID to download my own iPad apps?
    3. What resources are available for me to learn how to use my iPad?