Student Technology Services

As an Austin Community College (ACC) student you have access to different types of technologies to support your academic success. The Student Technology Services (STS) team is dedicated to ensuring that you have the resources and support necessary to be successful. STS is a centralized team within the Office of Academic Technology that focuses on facilitating access to technology devices and equipment for student use and providing support to students on using academic technologies.

Fall 2020 Device Collection & Spring 2021 Device Distribution

The next opportunity to pick up/return your device is Friday, February 26, between 9am-4pm at the Highland Campus. An appointment on this day is not necessary, just stop at your convenience between 9am-4pm to pick up a device. Only students who have completed steps 1 & 2 ("How to Request Technology" section below) and been confirmed that they are ready to pick up a device will be issued a device during these times.

If you are unable to pick up a device on this day, there are other options to check out/return a device: 

  • Checking out new devices: Links to book an appointment for checking out a new device will be provided to students as they are approved.
  • Returning devices: If you have a device that needs to be returned, please contact Ashley Jacobs, ashley.jacobs@austincc.edu, for the link to schedule an appointment.

What You Get

  • Devices & Equipment
    • Equipment Available for Check Out

      • Webcams
      • USB microphones
      • Calculators
      • Headsets
      • iPads
      • Laptops - at this time laptops are only available for students enrolled in CAD and Game Design courses and must be pre-approved by the department before requesting.

      Note: If you’re a student in a CAD or Game Design course, please contact your instructor to start the process for requesting a laptop.

      STS makes available various types of technologies for check out to ensure that you have the necessary tools to succeed as an ACC student.

      iPad Distributions

      iPads are distributed to students who do not have a computing device available to them for their coursework.

      The following are included with an iPad check out:

      • iPad and case
      • Bluetooth keyboard
      • Charging brick
      • Charging cables for both the iPad and keyboard

      Important: There are some limitations for taking exams when using an iPad.

      • Proctored tests administered by ProctorU or ACC Live Proctoring can not be taken on an iPad.
      • Tests secured by Respondus LockDown Browser or proctored through Respondus Monitor do work on an iPad.
      • Tests administered directly within Blackboard do work on an iPad.

      Duration of Check Outs

      Devices may be checked out for the duration of an academic semester. All devices are expected to be returned during the week following the conclusion of the semester. Extensions may be requested by emailing ashley.jacobs@austincc.edu. Requests for an extension will be evaluated on a case-by-case basis.

      Communications Regarding Device Check Outs

      Email notifications are sent to students for each checked out device. Communications are only sent to official ACC email addresses.

      • Confirmation when a device is checked out
      • Reminder that the device is approaching the due date (sent near the end of the semester)
      • Confirmation when a device is returned
      • Confirmation regarding device extension requests
  • How to Request Technology
    • There are 3 steps to checking out technology from ACC. The amount of time between completing the first step and receiving approval to pick-up a device may be as little as 24 hours, however this depends on how quickly students complete the necessary steps:

       Complete the technology request form.

      This request form allows you to specify what technology is needed.

      Student Technology Request Form

      Upon completing the technology request form, your enrollment will be verified to ensure that you are a current student. Note: Completing this form before enrolling for the intended academic term will result in the request being denied.

       Fill out a Device Agreement form.

      All students checking out technology from ACC are required to sign a Device Checkout Agreement form. A link to this form is available at the end of the technology request form (Step 1 above), as well as below.

      Device Agreement Form

       Select a day to pick up your device.

      Within 24 hours of verifying enrollment and receiving a copy of the Device Checkout Agreement form, you will be informed of the upcoming dates/times/locations when devices can be checked out.

  • Help & Support
    • ACC goes beyond just checking out devices. We also want to ensure you have the proper support to use those devices. Phone support and one-on-one training are provided.

      Phone Support

      To request phone support from one of our technology specialists, please contact the Student Help Desk at 512-223-4636 and select option 8.

      One-on-One Training

      We also want to ensure students have the skills they need to use the technology provided. One-on-one training and support is available (virtually) on the following academic technologies:

      • Blackboard
      • Microsoft Office (Word, Excel, PowerPoint)
      • Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Slides)
      • Respondus Lockdown Browser

      Webinars and group trainings will be available starting in the Spring 2021 semester.

Frequently Asked Questions

  1. How to connect a bluetooth keyboard to your iPad
  2. How do you create an Apple ID to download my own iPad apps?
  3. What resources are available for me to learn how to use my iPad?