Remote Student Support

Remote teaching and learning student resources.

Get the Help You Need Online

As an Austin Community College student, you have online access to all the free support and services students have come to expect from us.  From tutors and academic coaches, to advisors and career and transfer counselors, our caring faculty and staff are eager to assist you.

Academic Support | Financial Support | Personal Support | Technology Support

Community Resources

We understand during this time of uncertainty, you may have needs best met by our community partners.

  • Community Resources: Find information for support with food, rent, counseling, health care and more.
  • 211 Texas: Dial 211 for community resources wherever you are.

Academic Support

  • Blackboard Online Classrooms
  • Academic Coaching
  • Accessibility Services
  • ACCelerator
    • ACCelerator staff are offering scholarship application assistance, registration assistance, and student advocacy support online.

      Reserve a study pod or computer access, and get access to printing services. Students by appointment only. Schedule Appointment >

      Visit austincc.edu/accelerator for more information.

  • Advising
  • Admissions & Records
  • TSI Assessment Alternative
    • ACC is offering alternative criteria for placement of the TSI assessment requirements through the 2020-2021 and 2021-2022 academic years. Please visit Testing Services for more information.

  • Career Services
    • Career Services is here to support students whose employment has been impacted by the current economic disruptions. We will monitor the regional job market and post daily updates for new employment opportunities. Our team provides job search assistance, virtual job interview preparation, online career readiness resources, resume & cover letter preparation, and one-on-one online appointments. Check our Job Search page for daily updates.

  • International Office
    • Currently, all international student applications are on hold for the Fall 2020 and Spring 2021 semesters. The current global situation has suspended the issuance of student visas. Please visit austincc.edu/international or the International FAQs below for the latest updates. International students should contact the International Student Office if you are considering traveling outside or have questions on returning to the United States.

  • Library Services
    • Librarians are available 24/7 to assist you online. Visit the Library Information and Services During COVID-19 website for online resources such as e-books, research guides, interactive tutorials, and 24/7 Expert Librarian chat.

      Help from a Librarian

      • 24/7 Live Chat with a Librarian is available for help with assignments, research, citations, and other library resources. 
      • Email library@austincc.edu with questions, or complete the request form found on the GET HELP section of the library's website.

      Access Online Resouces:

      • Over 50,000 ebooks are available for ACC students, faculty, and staff.
      • A-Z Databases will kick off your research with journal articles, information, and streaming videos.
      • Online tutorials developed by our Expert Faculty Librarians cover important topics for research success.
      • Online citation guides created by our Expert Faculty Librarians will help you cite your sources using the correct format.
      • Research guides are created by our Expert Faculty Librarians to connect you to information and resources for every subject.
  • Registration Services
    • ACC's enrollment teams will provide in-person application assistance at Highland, Riverside, and Round Rock campuses beginning Monday, December 7, to enroll students for spring classes. Visitors must first schedule an appointment and follow COVID-19 safety protocols in order to enter the campus.

  • Supplemental Instruction
    • Supplemental Instruction (SI) Leaders will hold Google Meet SI study sessions at regularly scheduled times. Instructions concerning how to log onto the Google Meet sessions will be sent to students by the professor teaching the SI-supported course.

  • Testing Center
    • Testing Center personnel are here to support you with your testing needs.

      COVID-19 Updates

      Due to COVID-19, ACC is offering alternative criteria for placement of the TSI assessment requirements for the Spring 2020, Fall 2020, and Spring 2021 semesters. Please see below for more details.

      COVID-19 TSI Assessment 

      • ACC has reopened on-campus testing for the Texas Success Initiative (TSI). Limited, in-person testing is available by appointment on Fridays at the ACC Highland Campus. To request an appointment, complete the “TSI Test Request” form. The college’s Testing Center will email you within 48 business hours (Monday through Friday), to set up your test date and time. Remote testing also remains available. For more information click here
      • The Texas Success Initiative (TSI) is a state-required assessment test to determine college-readiness in reading, writing, and math. All first-time college students must take the TSI test before enrolling in classes unless you are exempt or complete. Due to the COVID-19 pandemic and in accordance with THECB guidance, Austin Community College (ACC) is able to consider alternate criteria for eligibility and placement of student readiness for college-level reading, writing, and mathematics courses and is offering the alternative criteria for placement of the TSI assessment requirements for the Summer 2020, Fall 2020, and Spring 2021 semesters.
      • For more information regarding TSI Assessment please visit TSI Assessment Page.
      • For more information or questions please contact assessments@austincc.edu.

      Instructional Testing

      • Your instructor will let you know what testing methods will be used for your course. Please visit the Online Testing page for more information on ACC's online testing options.
  • Transfer Services
  • Tutoring
    • ACC Learning Labs are here to help with your academic success. . All Learning Lab Tutors are now online. ACC tutors are dedicated professionals whose goal is to help you become a confident student.

      Steps to get started working with an ACC Tutor for unlimited hours per semester.

      For more information on Learning Labs please visit: austincc.edu/tutoring
      For online tutoring please visit: austincc.edu/onlinetutoring

Financial Support

  • Financial Aid
    • Financial Aid Self-Service Delay

      Most students and families are eligible for some type of financial aid – from grants, scholarships, loans, or work-study. The Financial Aid Office is available remotely to help you explore options for funding your college education. Visit www.austincc.edu/finaid to learn more about applying for aid, watch helpful financial aid videos, or ask questions via our chatbot.

      FAFSA Students: The ACC Financial Aid Office is in the process of implementing a new financial aid document submission portal during the next two weeks. Please note that any recently submitted documents may not be up-to-date on Self-Service during this time, but we are still processing your information as normal.

      If you have recently applied for financial aid and have questions regarding your application, please check back after Monday, February 15th for updates.

      TASFA Students: Students applying for the TASFA should email their forms to finaid@austincc.edu. TASFA students needing to send a SAP Appeal should email their appeal to appeals@austincc.edu.
      NOTE: Apple Product Users: HEIC and HEIF formats cannot be accepted. Please go to "Settings" > "Camera" > "Formats" > and make sure "Most Compatible" is checked before taking a picture of your documents. This will ensure the files are in a JPEG format.

      Veterans Benefit Recipients: If you’re a veteran, send your veteran’s benefits forms and questions to veterans@austincc.edu.

  • Scholarships
    • Austin Community College makes it easy to find a scholarship that fits. Just submit a single application and short personal statement. ACC’s in-house experts will see if they can match you to a scholarship.

  • Student Emergency Fund
    • ACC'S Student Emergency Fund will help you stay on track to reach your academic and career goals should you experience unexpected expenses or a reduction or loss of income.  Visit austincc.edu/sef for more information.

  • Student Money Management Office
  • Veterans
    • Visit Veterans Services for information about Veterans programs and services. Contact a Veterans Affairs specialist for guidance on your classes. Send any forms and questions to veterans@austincc.edu.

  • Work-Study
    • ACC is not processing new work-study requests for the 2020-2021 school year. For other employment opportunities, we recommend reaching out to our Career Services team at austincc.edu/career. They help students build their career readiness and find a job regardless of work-study eligibility.

      Contact workstudy@austincc.edu for questions.

Personal Support

  • Advocacy: Legal Help, Health Care, Clothing, Transportation & more
    • Contact ACC's Support Center at scprogram@austincc.edu and advocates will help you find what you need.

      ACC students get free access to busses, trains and more in collaboration with Capital Metro. Register for your free public transit "green pass" each semester here. For help with transportation outside of Capital Metro’s service area, contact the Support Center.

  • Campus Assessment Response Evaluation and Support (CARES)
    • The CARES program is dedicated to the prevention, early intervention, and response to students’ concerning, disruptive, and threatening behaviors. If a person poses an active or immediate risk of violence to self or others, ACC Police should be contacted at 512-223-7999 or call 911.

      Seek consultation from a CARES team member via the online referral form.

      Visit the CARES webpage for more information: austincc.edu/cares.

  • Child Care and Family Support
    • Check out ACC's various options for child care assistance.

      Contact the Support Center if you are interested in child care scholarships and other family support.

  • Food Access and Benefits Help
  • Housing and Utility Assistance
    • For general help with housing and utilities, contacting ACC's Support Center at scprogram@austincc.edu. For one-time emergency assistance paying your utility bill or other housing-related bills, check out the Student Emergency Fund.

  • Clinical Counseling
    • In order to best meet the needs of our students during the COVID-19 pandemic, ACC District Clinical Counseling Services is providing virtual tele-mental health services counseling for enrolled ACC students. Visit austincc.edu/counseling for more information.

      To schedule an appointment or referral for mental health clinical services please submit a District Clinical Counseling Services Request.

      Please note that ACC does not provide Crisis Counseling and does not employ a Crisis Counseling Team. If you are in need of more urgent or immediate assistance, please contact:

      • 911(all emergencies)
      • Travis County 24/7 Crisis Hotline: 512-472-HELP(4357)
      • Williamson & Bastrop Counties 24/7 Crisis Hotline: 1-800-841-1255
      • Hays & South Counties Hotline: 1-877-466-0660
      • National Suicide Prevention Hotline: 1-800-273-TALK(8255)
      • CHAT Crisis Services: IMAlive.org or suicidepreventionlifeline.org/chat
      • TEXT Crisis: START to 741741 or TalkWithUs to 66746
      • Statewide COVID-19 Mental Health Support Line: 833-986-1919 (24/7, toll-free)
  • Report an Incident
  • Student Life
  • Support Center
    • The Support Center provides specialized assistance and referrals to help ACC students overcome challenges and complete their education. Visit austincc.edu/supportcenter to learn more about types of services, assistance, eligibility criteria and application information.

Technology Support

  • Technology Access & iPad Distribution
    • If you do not have access to technology at home please fill out the Student Technology Request Form as an initial step.

      • Once completed, a member of our team will follow up with you.
      • Enrolled students are able to check out a number of technologies for use through the semester, including iPads, webcams, etc.
      • To learn more visit Student Technology Services.
  • Help Desk
    • The Student Affairs Help Desk can assist with questions you have about ACCmail, ACCeID, Admissions and Records, Financial Aid, and general Advising questions:

      Student Technology Support

      Student Technology Services (STS) makes available various types of technologies for student check out such as ipads and other equipment to ensure students have the necessary tools to succeed at ACC. Phone and one-on-one support are also provided. Learn more

  • Internet Connection & Wireless Assistance
    • ACC provides free, secure, drive-up WiFi to students and employees at all campus locations. WiFi may be accessed from parking lots 7 days a week from 7 a.m. to 11 p.m.

      Emergency Broadband Benefit Program
      The Emergency Broadband Benefit is an FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic. To see if your household is eligible for internet and technology discounts, speak to a financial aid counselor or visit fcc.gov/broadbandbenefit.