Remote Student Support

Our ACC student support services teams have implemented remote services to help you complete what you started this spring semester. We recognize that online may not be your preferred learning environment. However, we are here to encourage you to continue and complete the spring 2020 semester strong.

We also understand during this time you may have needs best met by our community partners.

  • Community Resources List: Our Student Support Center is actively updating this list of community resources.
  • 211 Texas: Dial 211 for community resources responding to COVID-19 related needs.

Academic Support

  • Blackboard Online Classrooms
  • Academic Coaching
  • Accessibility Services
    • The Student Accessibility Services office is here to help students with accessibility services and assistive technologies including interpreter services-deaf/hard of hearing support.
  • ACCelerator
  • Admissions & Records
  • Advising, Success Coaching, and Completion Counseling
  • Career Services
    • Career Services is here to support students whose employment has been impacted by the current economic disruptions. We will monitor the regional job market and post daily updates for new employment opportunities. Our team provides job search assistance, virtual job interview preparation, online career readiness resources, resume & cover letter preparation, and one-on-one online appointments. Check our Job Search page for daily updates.
  • International Office
    • For this Spring 2020 semester, the Student and Exchange Visitor Program (SEVP) has temporarily authorized international students to take a full course of study of online/distance learning classes, from within the U.S. or from their home country, and still maintain their F-1 immigration status. A minimum of twelve (12) credit hours is considered a full course of study at ACC.
      If you are an international student, please contact international@austincc.edu for questions.
      International Office FAQs
  • Library Services
    • Utilize online resources like ebooks, research guides, online tutorials, and 24/7 Expert Librarian chat.
      1. Visit austincc.edu/library
      2. Click “My Library Account” to log in and access your online account.
  • Supplemental Instruction
    • Supplemental Instruction (SI) Leaders will hold Google Meet SI study sessions at regularly scheduled times. Instructions concerning how to log onto the Google Meet sessions will be sent to students by the professor teaching the SI-supported course.

      Contact supplementalinstruction@austincc.edu for information on joining an online study session.

  • Testing Center
    • Online Classroom Testing: Effective March 30, 2020, all face-to-face courses are being converted into an online format. Testing for online courses may include Respondus testing at home and ProctorU third party remote testing. Please check your class Blackboard and contact your professor for details on how your course exams will be offered.

      Consult the ACC ProctorU page for guidance on how to request testing if your professor requires you to use ProctorU for testing. Ensure that you schedule your test at least 72 hours ahead of you taking your test.

      Assessment Testing: (TSI, ESOL, ALEKS) – Starting April 1st, Assessments will be offered remotely via an online proctoring service. Please contact hdelacro@austincc.edu for testing information.

      Business Testing: We are exploring other options to provide testing. For those who were scheduled for testing, we will update you if a solution is available. Please contact bact@austincc.edu for information.
  • Transfer Services
    • Interested in transferring to a four-year college or university? Get one-on-one assistance from ACC Career & Transfer Specialists. We can assist virtually with transfer applications, essay and resume review and help you explore transfer destinations.
      • Schedule a meeting with a Career and Transfer Specialist
      • Participate in online workshops and Transfer Chats
      • For more information, visit austincc.edu/transfer
  • Tutoring

Financial Support

  • Financial Aid
      • Send your financial aid questions and forms to finaid@austincc.edu.
      • If you’re a veteran, send your financial aid forms to veterans@austincc.edu.
      • We can accept scanned and photographed forms unless the form specifies otherwise.
      • Sign the form before scanning or photographing your form. Typed names can’t be accepted.
      • To apply for financial aid to cover this academic year, complete the 2020-21 FAFSA.
      • Financial Aid FAQs
  • Scholarships
      • The priority date is extended to May 1 for ACC Scholarship applications. Browse scholarships and submit your application now.
      • You only need to submit one application and personal statement to be considered for all scholarships offered.
      • If you want help with completing your application, contact a staff member below:
  • Student Emergency Fund
      • Funds are available to help credit students cover unanticipated expenses.
      • Visit austincc.edu/sef for eligibility information and application instructions.
  • Student Money Management
      • Get one-on-one help from a financial coach. Schedule a financial coaching session.
      • Get general financial information through online education. Register with your ACCmail address.
      • To stay updated, visit austincc.edu/money. Send questions to money@austincc.edu.
  • Veterans Services
      • Contact a Veterans Affairs specialist for guidance on your classes and certification.
      • You also can send forms and questions to veterans@austincc.edu
  • Work-Study
    • You will receive your payment for Work-Study hours even though you are unable to work due to COVID-19 closures. Contact workstudy@austincc.edu for questions.

Personal Support

Technology Support

  • iPad Distribution
    • Students who submitted the Student Technology Access Form and indicated they need help accessing their online learning environment to successfully complete this spring semester are eligible to check out an ACC iPad. Learn more. >
  • Computer and Internet Access
  • Help Desk
      • The Student Affairs Help Desk can assist with questions you have about ACCmail, ACCeID, Admissions and Records, Financial Aid, and general Advising questions:
      • Email: helpdesk@austincc.edu | Information: austincc.edu/help
  • Internet Connection
    • To be successful in your courses, we recommend a minimum bandwidth of 600 kbps for both upload and download speed. Most providers should offer basic packages that exceed this amount. If users are unable to obtain these speeds, they should not worry. Most applications and products will work just fine at slower speeds. This recommendation is a speed that will provide an optimal experience across all applications. If you do not currently have internet, some providers may offer special deals, including free access for a limited time:
  • Wireless Assistance
    • Many wireless companies are providing assistance as well:
      • Sprint and T-Mobile are making all data plans unlimited for the next 60 days and increasing mobile hotspot usage.
      • Verizon has automatically added a 15 Gigabytes per month hotspot allowance for all customers.
      • AT&T will waive any data overage charges as long as the customer contacts them and submits a request.