Student Support

In-person student support is now being offered at all ACC campuses. See below for additional information.

As an Austin Community College student, you have access to all the free support and services students have come to expect from us. Our caring faculty and staff are eager to assist you, from tutors and academic coaches to advisors and career and transfer specialists.

Academic Support | Personal Support | Technology Support | Financial Support | Community Resources | Virtual Events Calendar

Get the Help You Need: In Person or Online

Free Online Tutoring Support
Free Tutoring

Unlimited hours every semester.

Academic Coaching
Academic Coaching

Book a coaching session for better grades with less stress

Ride Free with Green Pass
Green Pass

Ride Capital Metro for Free at ACC

Borrow and iPad
Borrow an iPad

Equipment available to help you succeed in class

All Resources

Academic Support

  • Academic Coaching
  • Accessibility Services
    • Student Accessibility Services is here to help students with disabilities with accommodations:

      Campus SAS staff

      • Cypress Creek: cyp-sas@austincc.edu
      • Eastview: evc-sas@austincc.du
      • Elgin: egn-sas@austincc.edu
      • Hays: hys-sas@austincc.edu
      • Highland: hlc-sas@austincc.edu
      • Northridge: nrg-sas@austincc.edu
      • Rio Grande: rgc-sas@austincc.edu
      • Riverside: rvs-sas@austincc.edu
      • Round Rock: rrc-sas@austincc.edu
      • South Austin: sac-sas@austincc.edu
      • San Gabriel: sgc-sas@austincc.edu

      Interpreter Services

      Interpreter Services provides ASL interpreters and CART services are also available for students who are deaf/hard of hearing.

      Visit austincc.edu/sas for more information.

  • ACCelerator
    • Great place to take a class, study, or engage with other students. ACCelerator staff at Highland, Round Rock, and San Gabriel are always available to assist you with:

      • 800+ computer stations - Windows and Macs
      • 26 Study Rooms
      • Printer stations
      • Scanner stations
      • Other support

      ACCelerator Strategic Programs Specialists are offering scholarship application assistance, registration assistance, and ACC resource navigation in person and online.

      No appointment needed for computer/pod use. Visit the ACCelerator website for more information.

  • Advising
    • Our Advisors, Success Coaches, and Completion Counselors are dedicated to your success, and can assist with planning and registering for courses, reviewing holds, discussing career and transfer options, and more.

      To schedule an in person or virtual appointment with someone from your home campus, please view the "On-campus Advisor Information' on the Area of Study Advising webpage

  • Admissions & Enrollment
    • If you have any specific questions or for Admissions and Enrollment support, such as assistance with your admissions application, registration assistance, academic calendar deadlines, submitting transcripts to ACC, updating your records, ordering your ACC transcript to be sent, please email them to student.records@austincc.edu. Visit the Admissions and Enrollment website for more information.

  • Blackboard Online Classrooms
  • Business Assessment and Testing Center
    • The Business Assessment and Testing Center provides licensure and testing for: 

        • CLEP
        • TCFP
        • Proctoring for non-ACC students

      Business Assessment & Testing Centers are located at Highland & Round Rock Campuses.

      Please contact bact@austincc.edu for more information,  appointments, or before purchasing or scheduling exams.

  • Career Services
    • Career Services is here to assist you on your path to a successful career. Explore careers aligned with your interests, get personalized career coaching to prepare for jobs and internships, or make connections that will launch your career. Our team provides strategic career guidance, resources, and programs to help students strengthen academic and career goals, establish career plans, develop career-readiness competencies, and make successful career transitions.

      Undecided on your major or career? Our Career Counselors are licensed professionals trained to help individuals navigate change, identify individual strengths, cope with complex emotions, and create a plan of action. To learn more about in-depth career counseling support, click here.

      Appointment Information: Schedule an appointment at austincc.edu/careers or via direct link here. Virtual and in-person services are available for students at all campuses. Evening and weekend virtual appointments are available on request.

  • International Office
    • ACC will begin to reissue I-20s for initial F-1 students for the Spring 2022 semester. The deadline to apply is October 1.   Please visit austincc.edu/international or the International FAQs below for the latest updates. International students should contact the International Student Office if you are considering traveling outside or have questions on returning to the United States.

      • If you are an international student, please contact international@austincc.edu for questions.
      • International Office FAQs

      Appointment Information: Students may make an appointment for virtual or in-person support here:
      Schedule Appointment.

  • Library Services
    • And we’re back! All campus libraries opened August 23 for in-person services - hours vary by campus. Check the Library Hours page before coming to see us.

      Faculty librarians are available 24/7 to assist you online. Visit library.austincc.edu for online resources such as e-books, research guides, interactive tutorials, and 24/7 Expert Librarian chat.

      Help from a Faculty Librarian

      • Visit us in person! Library hours vary by campus.
      • 24/7 Live Chat with a Librarian is available for help with assignments, research, citations, and other library resources.
      • Email library@austincc.edu with questions, or complete the request form found on the GET HELP section of the library's website.
      • Zoom a Librarian by appointment is available through Blackboard - click on Library Services in the top right corner.

      Access Online Resources:

      • Over 990,000 ebooks are available for ACC students, faculty, and staff.
      • A-Z Databases will kick off your research with journal articles, information, and streaming videos.
      • Online tutorials developed by our Expert Faculty Librarians cover important topics for research success.
      • Online citation guides created by our Expert Faculty Librarians will help you cite your sources using the correct format.
      • Research guides are created by our Expert Faculty Librarians to connect you to information and resources for every subject.
  • Registration Services
    • ACC Registration Stations are available to assist and provide one-on-one support with the online registration and tuition payment systems for returning students once you have met with an academic advisor and your courses planned.

      New ACC students will receive course planning and registration support by attending orientation. Once you have completed your application, be on the lookout for your orientation invitation and sign up for a session that fits your schedule. If you can’t find your invitation or have other questions, email orientation@austincc.edu or call 512-223-4636 (Press Option 1).

      Appointment Information: Registration Appointment

  • Supplemental Instruction
    • Supplemental Instruction (SI) supports online and in-person classes.  Students will meet regularly in SI study sessions held outside of class either in-person if the class is in-person, or online through Google Meet, if the class is online.

      • Contact supplementalinstruction@austincc.edu for information on joining an online study session.
      • Visit Supplemental Instruction for more information.
  • Testing Center
    • Testing Center personnel are here to support you with your testing needs.

      College Readiness Assessments

      • All first-time college students must take The Texas Success Initiative (TSI), a state-required assessment test to determine college-readiness in reading, writing, and math OR the English for Speakers of Other Languages (ESOL) assessment which includes a written exam, computer test and oral interview to measure your English reading, writing, listening, and speaking levels. 
      • For more information regarding TSI Assessment please visit TSI Assessment Page.
      • For more information regarding the ESOL Assessment please visit ESOL Assessment Page.
      • For more information or questions please contact assessments@austincc.edu.

      Instructional Testing

      • Your instructor will let you know what testing methods will be used for your course. Please visit the Online Testing page for more information on ACC's online testing options.
  • Transfer Services
      • Interested in transferring to a four-year college or university? Get one-on-one assistance from ACC Career & Transfer Specialists. We can assist virtually or in person with transfer applications, essay and resume review, and help you explore transfer destinations.

    Appointment Information: Schedule a meeting with a Career and Transfer Specialist.

  • Tutoring
    • Steps to get started working with an ACC Tutor for unlimited hours per semester.

      Appointments are encouraged but Walk-ins will be welcomed at all learning labs as they open for service.

      For more information on Learning Labs please visit: austincc.edu/tutoring
      For online tutoring please visit: austincc.edu/onlinetutoring. Visit Tutoring Schedules for appointment requests and more information. 

    Financial Support

    • Financial Aid
      • Most students and families are eligible for some type of financial aid – from grants, scholarships, loans, or work-study. The Financial Aid Office is available to help you explore options for funding your college education. Visit austincc.edu/finaid to learn more about applying for aid, watch helpful financial aid videos, or ask questions via our chatbot.

    • Financial Aid - 1
      • Most students and families are eligible for some type of financial aid – from grants, scholarships, loans, or work-study. The Financial Aid Office is available to help you explore options for funding your college education.

        Visit www.austincc.edu/finaid to learn more about applying for aid, watch helpful financial aid videos, or ask questions via our chatbot.

  • Scholarships
    • Austin Community College makes it easy to find a scholarship that fits. Just submit a single application and short personal statement. ACC’s in-house experts will see if they can match you to a scholarship.

      Visit austincc.edu/scholarships for more information, contact scholarships@austincc.edu for assistance with your application.

  • Student Emergency Fund
    • ACC'S Student Emergency Fund will help you stay on track to reach your academic and career goals should you experience unexpected expenses or a reduction or loss of income. Online requests can be submitted at any time, staff will work on them Monday- Friday, 8-5pm.
      Fall Student Emergency Fund Application(SEF) will reopen on Monday, August 23rd.
      Visit austincc.edu/sef for more information.

  • Student Money Management Office
  • Veterans
    • Visit Veterans Services for information about Veterans programs and services. Contact a Veterans Affairs specialist for guidance on your classes. Send any forms and questions to veterans@austincc.edu.

  • Work-Study
    • The College Work-Study Program provides eligible ACC students with the opportunity to work part-time in a community service position or a field related to their area of study. Work-study employees work up to 19 hours per week, receive a semi-monthly paycheck, and are paid $15.60 - $16.10 per hour depending on their position.

      Visit austincc.edu/workstudy to learn about the eligibility requirements, steps to apply, and online waitlist option. Contact workstudy@austincc.edu with any questions.

Personal Support

  • Campus Assessment Response Evaluation and Support (CARES)
    • The CARES program is dedicated to the prevention, early intervention, and response to students’ concerning, disruptive, and threatening behaviors. If a person poses an active or immediate risk of violence to self or others, ACC Police should be contacted at 512-223-7999 or call 911.

      Seek consultation from a CARES team member via the online referral form.

      Visit the CARES webpage for more information: austincc.edu/cares.

  • Mental Health Counseling
    • In order to best meet the needs of our students ACC District Clinical Counseling Services is providing virtual tele-mental health and in person mental health counseling for enrolled ACC students. Visit austincc.edu/counseling for more information.

      Please note that ACC does not provide Crisis Counseling and does not employ a Crisis Counseling Team. If you are in need of more urgent or immediate assistance, please contact:

      • 911 (all emergencies)
      • Travis County 24/7 Crisis Hotline: 512-472-HELP (4357)
      • Williamson & Bastrop Counties 24/7 Crisis Hotline: 1-800-841-1255
      • Hays & South Counties Hotline: 1-877-466-0660
      • National Suicide Prevention Hotline: 1-800-273-TALK(8255)
      • CHAT Crisis Services: IMAlive.org or suicidepreventionlifeline.org/chat
      • TEXT Crisis: START to 741741 or TalkWithUs to 66746
      • Statewide COVID-19 Mental Health Support Line: 833-986-1919 (24/7, toll-free)

      Appointment Information: To schedule an appointment or referral for mental health clinical services please submit a District Clinical Counseling Services Request.

  • Report an Incident
  • Student Advocacy Center: Child care, Textbooks, & Community Support Resources
    • The Student Advocacy Center (formerly the Support Center) provides specialized assistance and referrals to help you overcome personal and family challenges to completing your education. Student advocates can assist you in connecting to child care, housing, health care, transportation, and other assistance. Contact the Student Advocacy Center at scprogram@austincc.edu or by directly contacting an advocate.

      Hours of Operation:
      Monday - Thursday: 8:00 a.m. - 5:00 p.m.
      Friday: 8 a.m. - noon [Sat - Sun: Closed]
      Please contact Campus Advocate for appointment information.

      For more information: Student Advocacy Center FAQ’s.

  • Child Care and Family Support
  • Food Access and Benefits Help
  • Rent, Housing and Utility Assistance
    • For one-time emergency assistance paying your utility bill or other housing-related bills, check out Community Resources in your county and ACC’s Student Emergency Fund. To receive timely community resource information, sign-up for ACC’s Social Support Resource Development (SSRD) listserv/newsletter. For general help with housing and utilities, reach out to ACC's Student Advocacy Center.
  • Transportation
    • Transit Pass: ACC students enrolled in credit classes or Adult Education classes are eligible for a free transit pass for Capital Metro’s busses, trains, and new rideshare program called Pickup. Register for your free public transit "green pass" each semester here.

      Car Share: ACC students, faculty, and staff can join Zipcar for free with a $15 annual membership fee. Cars can be reserved for as little as an hour or for multiple days.

      Bike: Bike racks are available at all campuses. Bike Repair Stations are available at select ACC campuses.

      Email green@austincc.edu for any issues with Green Pass, Carpool, Green Car, Electric Vehicles, Alternative Fuel Vehicles, or Car Share (more info). For questions about regular parking and parking passes you can email - transportation@austincc.edu.

  • Student Life
    • Student Life is committed to supporting students' personal, emotional, cultural, social, and ethical development. Stop by our offices to learn more or utilize our food pantry!

      • Explore our virtual events at https://www.austincc.edu/mysl
      • Click here for our locations and hours of operation.
      • RSVP and participate in free online activities and workshops
      • Join or start a student organization
      • Connect and socialize with other ACC students.

      Please contact sl@austincc.edu with any questions. To stay updated, connect with us on MySL and social media:

      • Claim your FREE MySL account with your ACCeID at bit.ly/ACCSL.
      • Facebook - @accsl
      • Twitter - @accstudentlife
      • Instagram - @accstudentlife

      Office Hours:
      M-Th 8am -5pm,
      Fridays 8am - 12 noon.

Technology Support

  • Student Technology Support
    • The Student Technology Services (STS) team is dedicated to facilitating access to technology devices and equipment for student use and providing support to students on using academic technologies.

      You can access:

      • How to Request Technology: Student Technology Request Form - Fall 2021 . Equipment Available for checkout: webcams,USB microphones, Calculators,Headsets,iPads,Laptops
      • Help & Support: Phone support and one-on-one training are provided.
        • For phone support: please contact the Student Help Desk at 512-223-4636 and select option 8.
      • Frequent Technology FAQ’s 

      To learn more visit Student Technology Services.

  • Help Desk
    • The Student Affairs Help Desk can assist with questions you have about becoming an ACC student, applying, transcripts, financial aid, ACCmail, ACCeID, Financial Aid, general advising, cashiers, and more.

  • Internet Connection & Wireless Assistance
    • ACC provides free, secure, WiFi to students and employees at all campus locations. WiFi may be accessed on campus or via our parking lots 7 days a week from 7 a.m. to 11 p.m.

Financial Support

  • Financial Support
    • Most students and families are eligible for some type of financial aid – from grants, scholarships, loans, or work-study. The Financial Aid Office is available to help you explore options for funding your college education.

      Visit austincc.edu/finaid to learn more about applying for aid, watch helpful financial aid videos, or ask questions via our chatbot.

  • Scholarships
    • Austin Community College makes it easy to find a scholarship that fits. Just submit a single application and short personal statement. ACC’s in-house experts will see if they can match you to a scholarship.

      Visit austincc.edu/scholarships for more information, contact scholarships@austincc.edu for assistance with your application.

  • Z-Degree - Eliminate Textbook Costs
    • Eliminate Textbook Costs

      Classes that are classified as Z-Degree and OER use free materials and open educational resources to save you money.

      Learn More.

  • Student Emergency Fund
    • ACC'S Student Emergency Fund will help you stay on track to reach your academic and career goals should you experience unexpected expenses or a reduction or loss of income. Online requests can be submitted at any time, staff will work on them Monday- Friday, 8:00 a.m.-5:00 p.m.

      Visit austincc.edu/sef for more information.

  • Student Money Management Office
  • Veterans
    • Visit Veterans Services for information about Veterans programs and services. Contact a Veterans Affairs specialist for guidance on your classes. Send any forms and questions to veterans@austincc.edu.

      In-Person: 

      Veterans Resource Center HLC Building 4000:

  • Work-Study
    • The College Work-Study Program provides eligible ACC students with the opportunity to work part-time in a community service position or a field related to their area of study. Work-study employees work up to 19 hours per week, receive a semi-monthly paycheck, and are paid $15.60 - $16.10 per hour depending on their position.

      Visit austincc.edu/workstudy to learn about the eligibility requirements, steps to apply, and online waitlist option. Contact workstudy@austincc.edu with any questions.

Community Resources

We understand during this time of uncertainty, you may have needs best met by our community partners.

  • Community Resources: Find information for support with food, rent, counseling, health care and more.
  • 211 Texas: Dial 211 for community resources wherever you are.

ACC Virtual Events

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